FAQ'S

What if I no longer want a product?
As a consumer, you have the right to cancel any order^* within 14 days, from the day after the date on which your order is delivered.

We will process the refund due to you within 14 days of the cancellation date or on receipt of goods. All goods must be returned Unopened/Unused

You can contact us to inform us of the cancellation by our contact form or our WhatsApp if available. We will provide you with a returns number and details of where to send the item(s). All returns made under this 14 day cooling off period are at your own cost.

^*Please note all made to order items are non-returnable.

Provided the product is returned to us in accordance with the above and in the same condition as it was when delivered to you, we will refund the price of the product in full. However, you will be responsible for the cost of returning the products to us.

Please be aware that at our discretion we can withhold refunds until the product is returned (or evidence of return is provided). We also have the discretion to reduce the amount of money refunded for a product returned which show evidence of use beyond the handling necessary.

What if my order does not arrive?
If you do not receive your order within the delivery timeframe, contact us within 14 days of when the order should have been delivered. We'll investigate straightaway and send you the order again or refund whichever you prefer.

What if an item is missing from my order?
If there's a product on the delivery note that's not included in your package, contact us within 14 days. We'll investigate straightaway and advise the most appropriate way to resolve the shortage.

What if you send me the wrong item?
If we accidently get a product in your order wrong, just contact us within 14 days and we'll arrange to collect it from you. We'll then send you the correct product, or refund you if you prefer.

What if an item is damaged on arrival?
Every product you buy from us should reach you in perfect condition. If this is not the case, contact us within 14 days and we'll arrange to collect it from you. We'll then offer a replacement or credit you.

Replacements for any damaged made to order items will have a longer lead time for delivery.

Product warranty

If one or more of the products you received shows quality issues within the warranty period, you can return it to receive a form of compensation. Some products have different policies or requirements associated with them.

Below please find the procedure of our warranties:

• Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
• We will contact you for more information or give you a response within 48 hours;
• If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.

Note:

• Please check all items for quality issues within 3 days of delivery. If there are any quality issues, please contact us within the warranty period.
• The warranty period for an item begins on the day the item is delivered to you.

Warranty exclusions

If a product is defective before you start using it or is not working, you can return it to us within the validity period of our warranties.

However, the following scenarios are to be considered outside the scope of this protection:

• Uses the device in a way that it is not intended for, Continues to use it once the fault occurs and causes more damage, Fails to contact us when the problem first occurs;
• Warrantees do not cover cases of damage to products from accidental breakage, misuse, or general wear and tear.
• Please contact us before returning a defective item; otherwise, your return request may be delayed.
• If a repair is impossible or we can not offer a replacement due to limited stock availability, we will send you a refund to the same payment account you used to place the order. 
• If items are lost while being returned, we will not be able to assist you as we wish we could. We recommend that you select a tracked shipping method to return the defective products.