Returns accepted for 30 days

Customer provides return shipping

No restocking fee

No Gift card Refunds. 

What if I no longer want a product?

We have a 30-day return policy and this includes the 30 day money back guarantee, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened/unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@technrest.co.uk. Please note that returns will need to be sent to the following address: 347, Balmoral Drive, Hayes, Middlesex, UB4 8DL

If your return is accepted, the buyer will be responsible for the paying return postage. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@technrest.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@technrest.co.uk.

As a consumer, you have the right to cancel any order^* within 30 days.

You will have 14 days to notify us of your intent to return and a further 14 days to send the item back. 

We will process the refund within 14 working days on receipt of goods. All goods must be returned Unopened/Unused. Refund for cancellations (if items have not been dispatched) will be provided within 5 working days 

You can contact us to inform us of the cancellation or returns by our contact form or email. You can also message us on WhatsApp. We will provide you details of where to send the item(s). All non-fault returns made under this 30 day cooling off period are at your own cost.

^*Please note all made to order items are non-returnable.

Provided the product is returned to us in accordance within the time frame shown above and in the same condition as it was when delivered to you (Unopened/Unused), we will refund the price of the product in full. However, you will be responsible for the cost of returning the products to us.

Please be aware that at our discretion we can withhold refunds until the product is returned (or evidence of return is provided). We also have the discretion to reduce the amount of money refunded for a product returned which show evidence of use beyond the handling necessary.

What if my order does not arrive?
If you do not receive your order within the delivery timeframe, contact us within 14 days of when the order should have been delivered. We'll investigate and send you the order again or refund whichever you prefer.

What if an item is missing from my order?
If there's a product that's not included in your package, contact us within 14 days. We'll investigate and advise the most appropriate way to resolve the shortage.

What if you send me the wrong item?
If we accidently get a product in your order wrong, just contact us within 14 days and we'll arrange to collect it from you. We'll then send you the correct product, or refund you if you prefer.

What if an item is damaged on arrival?
Every product you buy from us should reach you in perfect condition. If this is not the case, contact us within 14 days and we'll arrange to collect it from you. We'll then offer a replacement or credit you.

Replacements for any damaged made to order items will have a longer lead time for delivery.

Product warranty

If one or more of the products you received shows quality issues within the warranty period, you can return it to receive a form of compensation. Some products have different policies or requirements associated with them.

Below please find the procedure of our warranties:

• Take a video or some photos showing the issue occurred with the products and provide this by clicking on our WhatsApp icon on the bottom right corner of the website
• We will contact you for more information or give you a response within 48 hours;
• If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.

Note:

• Please check all items for quality issues within 3 days of delivery. If there are any quality issues, please contact us within the warranty period.
• The warranty period for an item begins on the day the item is delivered to you.

Warranty exclusions

If a product is defective before you start using it or is not working, you can return it to us within the validity period of our warranties.

However, the following scenarios are to be considered outside the scope of this protection:

• Uses the device in a way that it is not intended for, Continues to use it once the fault occurs and causes more damage, Fails to contact us when the problem first occurs;
• Warrantees do not cover cases of damage to products from accidental breakage, misuse, or general wear and tear.
• Please contact us before returning a defective item; otherwise, your return request may be delayed.
• If a repair is impossible or we can not offer a replacement due to limited stock availability, we will send you a refund to the same payment account you used to place the order. 
• If items are lost while being returned, we will not be able to assist you as we wish we could. We recommend that you select a tracked shipping method to return the defective products.